Our diffuser uses cold air nebulising technology, making it waterless, heatless, and flameless. This unique method diffuses 100% pure essential oils into a mist, ensuring that you only get pure oils without dilution, or deterioration due to heat, or environmental factors such as smoke or toxins in the air you breathe.

We design them with powerful yet silent high-quality motor parts. They are also exclusive designs that are one-of-a-kind in Singapore.

If the oil depletes before the diffusing function automatically stops after 2 hours, there is no harm to the diffuser as it will just continue diffusing air. The Diffuser Home has an auto cut-off timer for the diffusing function fixed at 2 hours.

No water or carrier oils should be added to the device. FLO Diffusers are nebulising diffusers which uses cold air pressure to diffuse fluid into mist. Water and carrier oil molecules will be too heavy for diffusion. 

The Diffuser Home can effectively scent up to 1,000sqft. Even with the use of a fan or with open windows, it will still be able to scent your space by tuning it up to higher diffusing intensities if required.

There is no functional difference between the shapes of the diffusers, they are mainly aesthetic preferences!

They are however of different sizes. You may like to consider how well the glass sits on the palm of your hand when holding it, or the ease of washing when cleaning the glass. Also, the misting within a glass chamber may appear less intense in a larger shape like Pyramid compared to smaller shapes like Raindrop or Sphere.

The LED light on our diffuser automatically rotates through 7 different colours. You can choose to turn the light on or off while the device is diffusing.

Our diffusers are compatible with 100% pure essential oils from any brand, but not with concentrates, burner oils, fragrance oils, massage oils, or water/oil-based essential oils as they may be too thick to diffuse. 

Additionally, we recommend exercising caution when buying essential oils as some may not be authentic even if they are labelled as 100% pure. Some telltale signs could include uncommonly low prices or rare oils being sold at surprisingly low prices. If you’re unsure, feel free to let us know anytime, we'd be glad to help advise. 

We recommend using 100% pure essential oils for optimal performance of the diffuser. However, we understand some customers may prefer to use their own fragrances or concentrates, which may or may not diffuse effectively depending on their density. 

Additionally, we recommend exercising caution when buying essential oils as some may not be authentic even if they are labelled as 100% pure. Some telltale signs could include uncommonly low prices or rare oils being sold at surprisingly low prices. If you’re unsure, feel free to let us know anytime, we'd be glad to help advise. 

You need not do so if you do not mind a little mixing of the different oils, the new oil will usually overpower the previous one!

We recommend using the Cleaning Solvent to wash the Glass Chamber when you pause usage for a week or longer. Although it's not necessary to clean daily if you use the diffuser regularly and cleaning when changing oil is optional, we recommend occasionally cleaning every 1-2 months to prevent clogging from oil remnants. Wash the diffuser after each use is recommended for thicker and heavier oils like Sandalwood and Patchouli.

Here's a video on the cleaning.

Water does not mix well with oil and hence cannot clean effectively. Use our cleaning solvent, or any alcohol such as IPA and ethanol, to first clean, and you may flush it with water afterwards if you'd like to give it a fuller rinse but it is optional. If a murky solution is produced when washed with water, it signifies that oil remnants have not been thoroughly cleaned off. Repeat the wash with the cleaning solvent until it is clear.

Alternatively, soak in soap water for half an hour or more. 

Here's a video on the cleaning.

The plastic pipette that comes with the set is for situations where you might need to do targeted cleaning of the microtubes within the glass chamber, or for transfer of essential oil if required.

First, check if the motor of the wood base is still operating. If it is not, do contact us to assist you with the issue.

If the motor is still running, let's try to do a clean of the glass to see if the issue can be resolved with this.

Here's a video on the cleaning.

Lastly, give the glass chamber a good rinse to clear off any dirt inside and try diffusing a small amount of cleaning solvent to see if misting is normal.

In the case it is still not misting, simply bring the device to our studio and we will be able to help you with a further check.

Alternatively, we could help with a service cleaning. Simply bring the device to our studio and we could run a clean on the spot. This would usually take about 15-30 minutes.

Yes absolutely. You don't have to repurchase the entire diffuser. There are glass chamber or glass cap replacements for purchase over here.

The sprinkler-like noise you may have noticed is normal and occurs when the oil is finishing up in the glass chamber. This is a common occurrence with nebulisers and nothing to worry about. In an absolutely quiet environment, the noise may be more noticeable, but it is not a cause for concern.

You can add more oil from the start so that the diffusion process takes longer to reach this final stage. Another option is to allow the oil to condense at the glass tip and drip back into the base of the glass chamber, which will take a few minutes. If more oil is present in the chamber, the sprinkler-like diffusion sound will not occur. We hope this explanation helps clarify any concerns you may have had. 

You can find the set up manual here.

When the diffuser is actively diffusing, the top light at 15/60/120s will remain solid and not blink. The top light blinking at 15/60/120s indicates that the diffusion is paused within the interval and there will be no misting.

You can find here the diffusing intervals:

15S: Diffuses for 15 seconds and pauses for 2 minutes and 45 seconds. 

60S: Diffuses for 60 seconds and pauses for 2 minutes. 

120S: Diffuses for 120 seconds and pauses for 1 minute. 

You can select 15s/60s/120s diffusing durations. At the lowest setting, a 10ml bottle lasts 66 hours, approximately a month with 2 hours of daily driving.

You can select 15s/60s/120s diffusion durations. A fully charged device can last 72 hours when used at the lowest diffusing duration.

The Diffuser Go can cover about 300 sqft, suitable for bathrooms or small bedrooms. It can still provide scent in larger spaces when placed nearby, but the aroma may not be as strong. Some customers prefer this in offices to avoid affecting colleagues further away.

If you’d be looking for a diffuser that can effectively scent up a whole living room, you may consider our Diffuser Home which is approximately 3x stronger in power.

Whenever there is oil attached within the diffuser, do keep it upright to prevent leakage of the oil into the motor through the side of the nozzle or the top of the nozzle. 

The device is heat-resistant, but for preserving the therapeutic properties of the essential oils in the diffuser, it's advisable to minimise prolonged exposure to heat.

The Diffuser Go operates on a rechargeable battery, eliminating the need for a constant power supply once fully charged. While some customers choose to charge it while diffusing in the car, it's still advisable to unplug it once fully charged to maximise the lifespan of the rechargeable battery.

Any 5ml, 10ml, 15ml and 20ml standard essential oil glass bottle should work with Diffuser Go.

Our diffusers are compatible with 100% pure essential oils from any brand, but not with concentrates, burner oils, fragrance oils, massage oils, or water/oil-based essential oils as they may be too thick to diffuse. 

Additionally, we recommend exercising caution when buying essential oils as some may not be authentic even if they are labelled as 100% pure. Some telltale signs could include uncommonly low prices or rare oils being sold at surprisingly low prices. If you’re unsure, feel free to let us know anytime, we'd be glad to help advise. 

We recommend using 100% pure essential oils for optimal performance of the diffuser. However, we understand some customers may prefer to use their own fragrances or concentrates, which may or may not diffuse effectively depending on their density. 

Additionally, we recommend exercising caution when buying essential oils as some may not be authentic even if they are labelled as 100% pure. Some telltale signs could include uncommonly low prices or rare oils being sold at surprisingly low prices. If you’re unsure, feel free to let us know anytime, we'd be glad to help advise. 

You need not do so if you do not mind a little mixing of the different oils, the new oil will usually overpower the previous one!

We recommend using our Cleaning Solvent to clean the nozzle when you pause usage for a week or longer. While cleaning when changing oil is optional, we recommend occasionally washing every 1-2 months or when you find that the misting has visibly decreased even though there’s still oil.

Use our Cleaning Solvent, or cleaning alcohol like Ethanol or IPA to clean the nozzle and tube.

Here's a video on the cleaning.

Here's a video on the cleaning.

It's simple! Fill in an empty oil glass bottle to about one-third bottle with our cleaning solvent or regular cleaning alcohol works too. Diffuse at the highest diffusing duration for around 15mins, dispose of the remaining cleaning solvent and put in your preferred 100% pure essential oil again, done!

If you are having difficulty in cleaning, we could help with a service cleaning. Simply bring the device to our studio and we could run a clean on the spot. This would usually take about 15-30 minutes.

For all FLO Diffusers, a one-year warranty applies from the date of purchase. For more about the terms and conditions of warranty, visit here.

First, check if device was toppled and had oils leaked. 

If yes, the leak could have likely impacted the motor of the device. Simply bring the device to our studio and we will try our best to help you with a further check if it can be salvaged. 

If no, you may follow the steps below to do a check.

FLO Diffuser Go - Push Release (Latest)

1. Check silicon at the side of the nozzle

It is possible the silicon at the side of the nozzle got pushed flat in hence affecting the misting. When pulled out slightly such that it’s snugged against the wall of the nozzle compartment, it should resolve the issue. 

2.  Check straw tube

A crack in the straw tube at the end connecting to the nozzle can cause a pressure leak hence affecting the misting. 

Change to another straw in the extra straw pack provided with the set. The pack can be found within the plastic bag together with the charging cable.

3. Check misting under direct light source

Misting will usually be more visible when placed directly under a light source. Different oils can result in varied mist intensity visible due to differences in oil densities. So long there is misting visible, the diffuser is working alright! 

4. Check nozzle connector to straw

If the straw tube connector (white or black colour) within the nozzle has loosened, it can cause a pressure leak hence affecting the misting. Contact us about it and we will get a replacement for you. 

5. Clean 

If all above are working well, do a clean for the nozzle. Here's a video on the cleaning. 

In the case it is still not misting, simply bring the device to our studio and we will be able to help you with a further check.

FLO Diffuser Go - Pressure Release

1. Check motor

First, check if the motor is still operating. If it is not, do contact us to assist you with the issue.

2. Check washer ring 

If motor is still operating, check if the washer ring (white translucent rubber ring) is within the nozzle and pushed in all the way or if it is broken. When screwing the bottle it could have shifted or dropped slightly out. The washer ring will affect the misting. If it is broken, contact us to assist you with the issue.

3. Clean 

If all above are working well, do a clean for the nozzle. Here's a video on the cleaning. 

In the case it is still not misting, simply bring the device to our studio and we will be able to help you with a further check.

Simply bring the device to our studio and we will try our best to help you with a further check if it can be salvaged. 

Should any replacement be required, there will be a small replacement fee depending on the parts changed.

Each of our oils is sourced from the best countries worldwide. They are essences of plants extracted through steam distillation or cold press for 100% purity and quality. Our Single-Note oils have each of their origins stated under product details and our Blends are in-house mixes of Single-Note oils with no added synthetic fragrances.

We conduct an audit of certifications, documentation, and analysis to ensure our oils meet our standards of credibility and quality. We also prioritise environmental responsibility by sourcing from sustainable sources that are not over-sourced.

For home use: Bloom, Goodnight, Dream, Enchanted, Purify, Summertime, Retreat, Mandarin wood, Oriental Wood.

For car use: Bloom, Bergamot, Grapefruit, Eucalyptus, Summertime, Purify, Relief, Lavender, Oh! Fresh.

Let us know your preferred purpose (e.g., sleep, focus) or scent category (e.g., floral, citrus, woody), and we can suggest a more suitable scent for you.

Yes it is safe, and we recommend diffusion as it is said to be safer than topical application or oral intake. 

For newborns, we recommend diffusing the room briefly and switching off the diffuser when they enter the room. Monitor if they have any reaction when they are in the room. This will be an easy test to gauge how they can take them. As a rule of thumb, we would recommend taking slightly more caution as their systems are still developing.

As our essential oils are 100% pure, some oils may not be suitable for some pets due to their delicate system. Diffusing essential oils is generally considered safer than topical application, but caution should still be exercised. Different pets can have different reactions to essential oils, just like humans. We recommend diffusing with the room door open or with proper ventilation so your pet can leave if it's uncomfortable. It's also a good idea to monitor your pet's reaction to the oils when you start diffusing them. 

Below is a guide on a list of oils you may take into consideration.

Dogs

Avoid: Cinnamon, Citrus, Tea Tree and Ylang Ylang

Consider: Oh! Fresh, Enchanted, Memory, Bloom, Lavender, Frankincense, Lemongrass, Eucalyptus

Cats

Avoid: Cinnamon, Citrus, Eucalyptus, Tea Tree and Peppermint

Consider: Bloom, Enchanted, Goodnight, Geranium, Frankincense, Lavender, Lemongrass

Rabbits

Avoid: Cinnamon, Tea Tree, Peppermint, Cedarwood

Consider: Lemon,  Bergamot, Orange, Grapefruit, Eucalyptus, Lavender, Geranium

As a guide, you should avoid Cinnamon, Rosemary, Marjoram, Clary Sage, Cedarwood. 

These ingredients are also present in some of our essential oil blends: Immunity+, Memory, Bloom, Oh! Fresh, Relief, Love, Retreat, Oriental wood.

Yes it is possible. They are 100% pure. 

We advise researching safe practices as direct application can be potent, and everyone's skin sensitivity is different. 

Alternatively, you may want to try our essential oil roll-on. They are pre-blended with carrier oils, making them safe for topical use on both kids and adults

We have a studio where we operate from and on-site viewing and purchase is possible. You're welcome to drop by!

Here’s where you can find us.

Alternatively, you can request for sample scent cards from us by dropping a note at checkout, or by filling up our Scent Card Request Form here.

For sure! Our essential oils are safe for other aroma diffusers such as water-based diffusers. Simply fill your water tank and drip in a few drops of our essential oils. As for burners, fill your burner bowl with water and drip a few drops of essential oil into the bowl.

Placing an order previously doesn’t automatically create an account.

Register an account if you haven't already done so to view your previous purchase history and also start accumulating membership points that can be exchanged for vouchers. It’s free to join! 

If you have made purchases with us in the past, you can still accumulate membership points for those purchases by registering an account with us using the same email address you used for your previous orders. 

Absolutely, you can create one at no cost and receive 20 points upon signing up. Register an account if you haven't already done so to start accumulating membership points that can be exchanged for vouchers.

For every dollar spent, you will receive 1 point under the Insider tier, 2 points under Silver tier and 3 points under Gold tier. You can use these points to redeem vouchers or get at least 10% off every purchase once you accumulate 500 points. To learn more about our rewards programme, please visit here.

Simply log in here, or at the Rewards sticky tab located at the right side of the website.

To redeem, simply log in here. Select the reward you wish to redeem from the list of rewards available and key in the promo code when carting out.

Yes, you can use the rewards on top of the existing bundle discounts.

1 reward can be used at one point in time.

Aside from purchasing, you can also earn points when you follow us on Instagram and more. Visit FLO Rewards Page for more information.

Oh dear, seems like an e-bug occurred! No worries, just email to hello@floaroma.com with your membership account email and the order number of your recent purchase. We will take it from there.

Savings bundles are still entitled to reward points.