Shipping policy

Orders & Delivery

Online orders will be processed within 1-2 working days. It takes 1-2 working days for local shipping. For self-pickup, orders are usually ready within 24 hours.

Orders may experience delays if there is a high volume of orders during seasonal periods or holidays. We seek your kind understanding as we will try our best to process them ASAP.

Working days for processing of orders are Mondays-Fridays. 

Working days and hours for courier delivery are Mondays - Saturdays, 9AM - 10PM. Deliveries will be made anytime within these times. If the shipping day falls on a Public Holiday, delivery service will resume the next working day. For office addresses, the delivery company usually plans for delivery before 6pm on a best-effort basis. Should the parcel fail to be delivered, there will be 1 re-delivery attempt. Should the recipient be unreachable by phone, email or SMS after failed delivery attempts, the parcel will be returned to us. Re-delivery can be arranged again with a courier fee of $1.90.

Alternatively, you can contact us via WhatsApp to check if you require it urgently.

Purchase Methods

1. Standard Courier Delivery at $1.90 for orders below $80 or Free local shipping for orders above $80. (2 - 3 working days)
   
2. Next Working Day Express at $15. Option available for selection at checkout.
3. Self-Pickup at our Studio located at Tai Seng, Oxley Bizhub. (Usually ready within 24 hours)
4. Purchase directly over at our Studio located at Tai Seng, Oxley Bizhub. (Notification of visiting time frame required)

If same day delivery is required, you can arrange on your end Grab delivery / Lalamove / Uparcel etc. and coordinate with us on the pickup timing.