"Retreat" restock up by 28 July

Orders & Shipping

Orders, Courier Shipping & Pick Up (Singapore)

What are the purchase methods?

1. Free pick up at our office showroom located at Tai Seng, Oxley Bizhub. (Usually ready within 24 hours)

2. Courier delivery at $1.90. Free courier shipping for orders above $80. (1 - 3 business days)

3. Purchase directly over at our office showroom located at Tai Seng, Oxley Bizhub. (Notification of visiting time frame required)

 

If same day delivery is required, you can arrange on your end Grab delivery / Lalamove / Uparcel etc. and coordinate with us on the pickup timing. Or you can reach out to us and we can arrange on your behalf based on the rates that is provided by the 3rd party delivery platforms.

If next day delivery is required, reach out to us and we can arrange separately for you. There will be an additional $6 fee onwards dependent on the distance.

If time-slot delivery (1 -3 business days) is required, reach out to us and we can arrange separately for you. There will be an additional $6 fee.

What is the processing time for items to be ready for pick up?

Item will be ready for collection usually in 24 hours.

What is the lead time for courier shipping?

Online orders will be processed within 1-2 business days, and it takes 1 -3 business days for courier delivery. Orders may experience delays if there is a high volume of orders during seasonal periods or holidays. We seek your kind understanding as we will try our best to process them ASAP!

Business days for processing of orders are Mondays-Fridays. Business days and hours for courier delivery are Mondays - Saturdays, 9AM - 10PM. Deliveries will be made anytime within these timings. If shipping day falls on a Public Holiday, delivery service will resume the next business day. For office addresses, the delivery company will usually plan for delivery before 6pm on a best-effort basis. Should the parcel fail to be delivered, there will be 1 re-delivery attempt. Should the recipient be unreachable by phone, email or SMS after failed delivery attempts, parcel will be returned to us. Re-delivery can be arranged again with a courier fee of $1.90.

What are the delivery days and timings for courier delivery?

Business days and hours for courier delivery are Mondays - Saturdays, 9AM - 10PM. Deliveries will be made anytime within these timings. If shipping day falls on a Public Holiday, delivery service will resume the next business day. For office addresses, the delivery company will usually plan for delivery before 6pm on a best-effort basis. Should the parcel fail to be delivered, there will be 1 re-delivery attempt. Should the recipient be unreachable by phone, email or SMS after failed delivery attempts, parcel will be returned to us. Re-delivery can be arranged again with a courier fee of $1.90.

Any same day, next day or time-slot delivery options?

If same day delivery is required, you can arrange on your end Grab delivery / Lalamove / Uparcel etc. and coordinate with us on the pickup timing. Or you can reach out to us and we can arrange on your behalf based on the rates that is provided by the 3rd party delivery platforms.

If next day delivery is required, reach out to us and we can arrange separately for you. There will be an additional $6 fee onwards dependent on the distance.

If time-slot delivery (1 -3 business days) is required, reach out to us and we can arrange separately for you. There will be an additional $6 fee.

Are there any restricted areas for shipping?

Restricted areas include: Changi Airport, Alps Ave, Jurong Island, Sentosa.

NOTE: The website would not be able to filter out the postal codes for these restricted areas at the moment. If order is placed with delivery address to the above restricted areas, we would contact you to request for an alternative delivery address.

How would I know if my order is ready for self-collection?

You will be informed via the email address that you have provided during the checkout.

Alternatively, you can contact us via WhatsApp, Facebook Messenger or Email to check if you require it urgently.

International Shipping

How much does it cost to ship to my country?

We have calculated international (out of Singapore) shipping fees according to 4 zones and 2 weight classes.
For your reference, 1kg would suffice for 1 car nebuliser while 2kg would suffice for 1 room nebuliser.

Zone Weight Class (1kg) Weight Class (2kg)

Zone 1
South Korea and Malaysia

SGD $14.80

SGD $19.80

Zone 2
Thailand, Hong Kong, Taiwan

SGD $22.80

SGD $31.80

Zone 3
Vietnam, Australia, United States, New Zealand

SGD $24.80

SGD $39.80

Zone 4
Japan, Canada, United Kingdom, France, Germany

SGD $33.80

SGD $48.80

If your country is not stated in the above list, do reach out to us to enquire.

Will my parcel be subjected to taxes and import duties?

The shipping fee stated above and in your order does not include any tax or duty. Hence, if any tax or duty is incurred upon inspection and evaluation, you will be responsible to cover those fees.

Does my items fall under restricted goods?

Most of our merchandises do not fall under restricted goods in most countries. However, items that contain alcohol as part of the product ingredient are restricted for international shipping. Hence, shipping of such items will not be possible unfortunately. Items such as diffusers and essential oils are alright.

If you wish to purchase our Diffuser Home bundle where Cleaning Solvent (contains alcohol) is part of the bundle, we will process a partial refund of the Cleaning Solvent for you.

How do I know when my items have arrived?

While your items will be processed for delivery in 1-2 business days, delivery time will differ depending on your shipping destination. However, rest assured as you will be able to track your parcel's delivery status with a tracking number and link that will be sent to you via email once we have processed your order.

Warranty & Exchange

What is the warranty available?

Our diffusers come with a one-year warranty starting from the date of purchase. The warranty covers manufacturing defects such as the following:

  1. 1. Electronic defect or functional failure within the nebulising diffuser and power adaptor
  2. 2. Glass chamber and glass cap defects
  3.  

The Company is entitled to choose between providing a repair or a replacement.

The Company shall not provide warranty for instances meeting the following situations:

  1. 1. Malfunctions caused by using essential oils that are not solely 100% pure essential oils (e.g. fragrance oils, diluted oils, oil-based or water-based essential oils, concentrates, burner oils, massage oils)
  2. 2. Malfunctions caused by disassembling, modifying or repairing on your own.
  3. 3. Malfunctions caused by negligence of stated precautions in manual.
  4. 4. Damages caused during operation of the product such as broken glass, scratches or stains caused by dirt or other factors.

How do I make a claim under warranty?

  1. To make a claim, please WhatsApp message us at +65 9668 3889 or write us an email at hello@floaroma.com, and provide us the following details:

    1. Name or email address used in the order or order number (if available to you)

  2. 2. Description of the issue with photos or videos

  3.  
  4. The case will be attended to within 1-2 business days.

What should I do if the item I receive is defective or damanged?

If item is defective or damaged when parcel is received, item will be exchanged. Items must be unopened or unused wherever applicable to be valid for exchange.

  1. Please WhatsApp message us at +65 9668 3889 or write us an email at hello@floaroma.com within 7 days from the date of purchase or from when you have received your parcel, and provide us the following details:

    1. Name or email address used in the order or order number (if available to you)

  2. 2. Photos or videos of defect or damaged item

  3.  
  •  
  • The case will be attended to within 1-2 business days.

Is there any refund that can be made?

All products are sold as is and no refunds will be issued.


If you have any queries that were not addressed in the above, feel free to get in touch via any of the following methods. We would be happy to answer any questions you have.

Facebook Messenger

6 days a week

WhatsApp

6 days a week

Email

We'll reply within 2 business days

Office Showroom

67 Ubi Road 1 #06-13, Oxley Bizhub 1 Singapore 408730

Facebook Messenger

6 days a week

WhatsApp Message

6 days a week

Email

We'll reply within 2 business days

Office Showroom

67 Ubi Road 1 #06-13, Oxley Bizhub 1 Singapore 408730

Facebook Messenger

6 days a week

WhatsApp Message

6 days a week

Email

We'll reply within 2 business days

Office Showroom

67 Ubi Road 1 #06-13, Oxley Bizhub 1 Singapore 408730